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Heybej Help Center — all your questions answered in one place

Whether it's an account issue, a payment question, betting rules, or anything else — heybej's Help Center has you covered.

120+ Guide Articles 24/7 Live Chat 5 minutes Average Response Time

What do you need help with?

Choose a category and find answers to your questions easily

🔐
Account & Registration

All guides on account creation, login issues, password changes, and verification.

28 Articles
💳
Deposits & Withdrawals

How to deposit and withdraw using bKash, Nagad, and Rocket — limits, methods, and processing times.

35 Articles
🏏
Betting & Sports

Betting rules, an odds guide, cash-out, live betting, and bet cancellation policy.

42 Articles
🎮
Games & Casino

A detailed guide on how to use slots, Live Casino, table games, and bonuses.

31 Articles
🎁
Bonuses & Offers

Terms and conditions for welcome bonuses, cashback, free bets, and promotional offers.

19 Articles
🛡️
Security & Privacy

Account security, two-factor authentication, and personal data privacy policy.

16 Articles
📱
Mobile App

Guide to installing, updating, and troubleshooting the Heybej app on Android and iOS.

14 Articles
⚖️
Responsible Gaming

A guide to setting limits, self-exclusion, and building healthy betting habits.

11 Articles
heybej

How do I create a heybej account?

Many first-time Heybej users feel a little unsure about what's needed to register, how long it takes, and whether verification is a hassle. Honestly, the whole process is straightforward enough to complete on your mobile in 2–3 minutes.

You'll need to provide your name, mobile number, and a password. An OTP will be sent to your mobile — once verified, your account is ready. When making your first deposit, you may be asked to upload a photo of your National ID or passport for age and identity verification. This is standard practice on all legitimate platforms.

Important Information

Each person may only register one account. Attempting to open multiple accounts may result in all accounts being closed and any balance being forfeited.

  • Registration takes just 2–3 minutes
  • Simple OTP verification with your mobile number
  • National ID or passport accepted
  • Approved within 24 hours of verification

Most Frequently Asked Topics

These guides are read by hundreds of users every day

🔑
Forgot your password?

On the login page, click "Forgot Password". An OTP will be sent to your registered mobile number — use it to set a new password.

💸
How to deposit using bKash?

Go to the Wallet section and click the "Deposit" button. Select bKash, enter the amount, and complete the payment to Heybej's bKash number.

📤
How long do withdrawals take?

Usually within 1–24 hours. During peak times or for first-time withdrawals, it may take a little longer due to verification.

🔒
Account locked?

After five consecutive incorrect password attempts, your account will be temporarily locked. Wait 30 minutes or contact support to unlock it.

🎯
How do I claim a bonus?

Go to the Promotions page, select the offer, and click the "Claim" button. Once the terms are met, the bonus will be credited to your account automatically.

📊
Where can you view your bet history?

Go to your profile and select "Betting History" to view details of all past and active bets.

📱
Where can you get the mobile app?

Download the APK directly from the official Heybej website. Even though it's not listed on Google Play or the App Store, the app is completely safe to use.

⚡
How does live betting work?

During a match, go to the "Live" tab, select any match, and place your bet at real-time odds.

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Payments & Transactions — What You Need to Know

It's natural to have questions the first time you make a deposit or withdrawal on Heybej. The most common concerns are usually whether your money is safe, how long it takes to be credited, and what the minimum amount is.

BKash, Nagad, and Rocket are all supported for deposits. Funds are credited to your account within 5–15 minutes in most cases. Mobile banking servers can occasionally slow down between 11 PM and 5 AM, so transactions during those hours may take a little longer.

Before requesting a withdrawal, make sure your account is fully verified — unverified accounts may have withdrawals held. Once verified, all future withdrawals should go through without any issues.

Deposit
  • Minimum BDT 200
  • Credited in 5–15 minutes
  • No charges
  • bKash / Nagad / Rocket
Withdrawal
  • Minimum BDT 500
  • Within 1–24 hours
  • Verified Account
  • Up to 3 times per day

Troubleshooting Steps

Follow these steps for any issue you encounter on Heybej

1
Search the Help Center

Start by typing your issue into the search bar on this page. Most common problems are already covered here.

2
Browse FAQ

The Help Center FAQ has 100+ questions and answers. Use the topic filters to find what you need quickly.

3
Contact Live Chat

If you're still stuck, click the chat icon at the bottom right of the page. heybej agents typically respond within 5 minutes.

4
Send by Email

For complex issues, email support@heybej.net with screenshots and full details. You'll receive a reply within 24 hours.

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Betting Issues & Solutions

Betting can sometimes get confusing — your bet might not seem confirmed, odds may have changed unexpectedly, or you're seeing an error on your bet slip. Many users aren't sure what to do in these situations.

First things first — if you don't see a confirmation screen after placing a bet, don't assume the bet wasn't placed. Check your betting history. Network issues can sometimes prevent the page from loading, even though the bet was successfully registered on the backend.

Odds changing suddenly during live betting is completely normal. The odds may update at the exact moment you place your bet. Heybej will typically display the new odds and ask whether you'd like to proceed at the updated rate — if you miss this prompt, your bet won't be confirmed.

What to do if you don't receive your cash-out?

Cash-out may not be available on certain matches or markets. It can also be unavailable when the bet amount is too low or when a match is in its final stages. This is a technical limitation, not a system error.

  • If your bet isn't confirmed, check your history first
  • Live odds fluctuations are normal — don't panic
  • If a bet is cancelled, your stake is automatically refunded
  • Bets are voided if the match is abandoned

Contact Us

Heybej's support team is available for you 24 hours a day, 7 days a week

💬
Live Chat

The fastest way to get a response. Click the chat button at the bottom right of the page and speak directly with an agent.

Average 5-min response
📧
Email Support

For complex issues, send an email with screenshots and a full description. We can help with all account and transaction-related matters.

support@heybej.net
📋
Submit a Ticket

Log in to your account and submit a support ticket. The advantage of using tickets is that the full conversation history is kept in one place.

Resolved Within 24 Hours
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Having trouble using heybej on mobile?

Most Heybej users in Bangladesh access the platform on mobile. As a result, issues related to mobile apps and browsers are the most common queries our support team receives.

Don't worry if you see an "Unknown sources" error while installing the app. On Android, simply go to Settings and enable the "Install unknown apps" option to resolve it. iOS users can visit the Heybej website directly via Safari and add a shortcut to their home screen — it works just like a native app.

If pages are slow to load or the app crashes unexpectedly, clear your browser cache. In Chrome or Firefox, go to Settings > Privacy > Clear browsing data and delete cookies and cache — this resolves most issues. Note that some features may not work on older Android versions (below 6.0).

  • Fully supported on Android 7.0+ and iOS 13+
  • Works on 3G networks in low-bandwidth mode
  • If you run into an issue, try clearing your cache first
  • Keeping your app updated prevents most bugs
  • Only download the APK from the official site

FAQ

Top questions asked in the Help Center

Yes, heybej's support team can assist you fully in Bangla. Just write to us in Bangla via live chat, email, or any other channel, and you'll get a reply in Bangla. English is supported too.

First, wait 30 minutes — mobile banking servers can sometimes be delayed. If your funds still haven't arrived, contact us via live chat or at support@heybej.net with your transaction ID, amount, and time. Most cases are resolved within 2–3 hours.

Verification is typically completed within 12–48 hours. It may take slightly longer on public holidays or during high-volume periods. Clear, accurate documents speed up approval. Both the front and back of your National ID must be uploaded.

Say you've received a BDT 1,000 bonus and the wagering requirement is 5x. That means you'll need to place a total of BDT 5,000 in bets before you can withdraw the bonus. Both winning and losing bets count toward the wagering. You can find the specific terms for each bonus on the Promotions page.

Yes, heybej takes responsible gaming seriously. You can set a cooling-off period of anywhere from 24 hours to 6 months directly from your account settings. For permanent self-exclusion, contact our support team.

No. Each mobile number can only be used to register one account on Heybej. If multiple accounts are created from the same device or network, the system will automatically detect this and may suspend both accounts.

If you get disconnected during a live game that has already started, the round will be completed according to the game provider's rules. When you rejoin, you'll see the updated result and balance. For disputed cases, the support team will review the game logs and resolve the issue.

Log in to your account and fill out the complaint form under the "Support" menu. Adding a detailed description and relevant screenshots will help speed up the resolution. Heybej takes every complaint seriously and aims to provide a formal response within 72 hours.

Still not resolved?

Heybej's support team is always ready to help. Reach out via live chat or send us an email — we'll get back to you as quickly as possible.

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